This groundbreaking book uncovers the true essence of "Lean" and explains how and why this "best kept secret of management" can transform service industries, small and medium-size businesses, governments and non-profit organizations. Using everyday language and business concepts, Lean is described as a blend of method and culture that produces outstanding organizational performance, while at the same time leading to a fulfilling and sometimes even joyful workplace!

Written especially for non-manufacturing readers, the book describes Lean as a general system of management, rather than as an extension of the Toyota Production System. The book explains the essential elements of Lean and addresses confusion about differences between Lean management, Lean Six Sigma, and Lean Startup.

The book is separated into four parts with multiple chapters in each part. Part One provides an overview of the Lean system and what's involved in applying it to an organization. Parts Two and Three present a detailed description of the method and the culture components of the system. Part Four provides guidance on how to continue your Lean journey, with a valuable workbook chapter that contains well-tested tools and complete instructions for conducting a Lean process improvement event.